Website Design Terms



It can take up to 22 working days for project completion from the day the deposit is paid. If it is a custom project this rule does not apply and a separate agreement will be arranged. The client is responsible for supplying content and revisions in a timely fashion. Should 22 working days pass and the site is not yet completed due to client delay the agreed to payment is still due and will be invoiced.


We create look-and-feel designs and flexible layouts that adapt to the capabilities of many devices and screen sizes. We create designs iteratively and use predominantly HTML and CSS so we won’t waste time mocking up every template as a static visual. We may use visuals to indicate a creative direction (colour, texture and typography.) We call that ‘atmosphere. You’ll have plenty of opportunities to review our work and provide feedback. We’ll share a demo of the progress. In some cases, on content management system based websites theme based systems are used to speed up a lengthy process and keep down development costs. We may need to use a theme and customise it towards your brand’s look and feel.  We will have you look at a design idea and work together to adapt your brand’s requirements.


All 1 Onlines websites are built using WordPress CMS. 1 Online will only provide backup when requested as part of a maintenance agreement of the site files once the project is completed provided the hosting is supplied by us.  Should the website be hosted by a 3rd party,  the files will be uploaded via FTP for and made live on the client’s domain. It is then the client’s responsibility to ensure backups and maintenance of the site. For any additional backup and maintenance services, an additional monthly charge will be applicable. 1 Online will do everything to secure complete working backups however cannot be held liable for any corrupt or broken backups. No backups are guaranteed.


1 Online can assist with hosting at an additional monthly fee.  1 Online is not responsible for any loss, damage to any website due but not limited to hosting or domain issues, malicious damage, hacking, broken files to any website. 1 Online is not responsible for any hosting issues or website downtime when hosting is not provided by us. We make use of a 3rd party hosting service and are bound by their terms and conditions.


If a website goes offline, missing or broken due to client error or if the CLIENT or any person acting as an agent to the CLIENT other than 1 Online attempts to update, edit or alter the website, source files, infrastructure or hosting management in any way that causes damage to the site’s architecture. 1 Online will assess the damage and charge per our standard hourly rate at the time to repair the system. This is an additional charge above the costs outlined by your agreement.


We test all our work in major and most mobile browsers. We will do our best to always keep content displaying accordingly however 1 Online cannot be held responsible for any issues related to browsers that do not display the content correctly at any stage. Should the client find any display or functionality issues on the website, it is the client’s responsibility to notify 1 Online of the error in order for us to repair the fault.


Unless agreed separately all content is to be supplied by the client. Graphics and photographs must be owned by the client or you must have the necessary license to use the content. All content must be supplied in a copy-paste format as per website sections.


We don’t want to limit the CLIENT’s ability to change their mind. The price at the beginning of this contract is based on the number of weeks that we estimate we’ll need to accomplish everything you’ve told us you want to achieve, but we’re happy to be flexible. If you want to change your mind or add anything new, that won’t be a problem as we’ll provide a separate estimate for those additional weeks.